General terms and conditions of sale

RATES
Our rates include the breakfast, the WIFI Internet, and the free access to the traditional hammam of the Riad, and are on the basis of an occupation of the room by 2 people, excepted for the suite Wallada (up to 4 people) and Taous (up to 3 people)
Our indicated price rates are in euros, inclusive VAT, exclusive of local tax . The invoicing is made in Moroccan dirhams.
The exchange rate will be the one in effect on the day of booking.

LOCAL TAXES
Riads have the status of guest houses have to charge 2 tourist taxes to their customers:
· the tax of Tourist Promotion (TTP): 8 DHS/person/night
The municipal tax (since January, 2008): 15 DHS a person/night.
Those taxes are put back in the Municipality of Fes and in the Moroccan National office of the tourism.

CONDITIONS OF RESERVATION EXCEPT PRIVATIZATION
All reservations will be guaranteed and will become final upon receipt of a deposit of 30% of all booked nights.
• The deposit is to be paid by credit card or bank transfer when booking within 8 days after the deposit is requested by email.
• After this 8-day period, the Riad Meyssane reserves the right to rent the room or suites mentioned in the booking confirmation.
• Payment of the balance and any extras will be made at check-out at the Riad in cash (dirhams or euros) or by credit card.
• In the case of an online booking the deposit is to be paid by credit card at the time of booking online.

CANCELLATIONS (EXCLUDING PRIVATIZATION OF THE RIAD)
•More than 30 days prior to scheduled> arrival date => deposit refunded
•Between 30 days and 14 days before the scheduled> arrival days => 50% of the total amount of the reservation are due (i.e. deposit not refunded)
•Less than 14 days before the scheduled or non-scheduled day of arrival or interruption of stay >=> 100% of the total amount of the reservation is due.
Transfers booked and confirmed can be cancelled free of charge.

SUPPLEMENTS
•Per child sleeping in the parents’ room: 150 dhs/night,15 € (free for children under 2 years old, cot provided)
•Per extra bed (adult) subject to availability: 200 dhs/night, 20 €.
•The Riad Meyssane offers its guests the possibility of dinner and/or lunch at the Riad only upon prior reservation, meals will be charged 250 dhs/adult (25 €) and 50 dhs/children (up to 12 years) (5 €).

RIAD PRIVATIZATION
• Privatization is only possible for a minimum stay of 3 nights.
• The number of people accommodated cannot exceed the maximum capacity of the Riad, 13 adults.
• The cost of the overnight stay corresponds to the total of the nights spent in each room and suite plus, if applicable, the supplements mentioned above.
• Reservation will be guaranteed and will become final upon receipt of payment for the entire price of the stay within 8 days after the payment request.
•After this 8-day period, the Riad Meyssane reserves the right to rent the rooms and suites.
•Payment of extras will be made at check-out at the Riad in cash (dirhams or euros) or by credit card.
•Change in the number of persons after receipt of payment: less, no price adjustment except supplements per additional bed; In addition, within the limits of the Riad’s capacity, only extra beds will be charged with the extras at the time of check-out.
The Riad Meyssane reserves the right to supplement the general conditions of sale with additional clauses depending on the nature of the privatization (seminars, marriage, etc.); in this case, a contract for the provision of services will be drawn up between the two parties.

CANCELLATIONS DURING PRIVATIZATION OF THE RIAD
• Less than 30 days before the scheduled or non-scheduled day of arrival or interruption of stay =>> 50% of the total amount of the booking is due.
Transfers booked and confirmed cannot be cancelled. These benefits are due at 100 % of the amount provided for in the confirmation, regardless of the date of cancellation.

FORMALITIES FOR INDIVIDUAL TRAVELLERS
•Travelling individually means when you are not travelling through a tour operator.
• For any individual traveller, the valid passport (6 months after return) is an obligation including for children.
• Tourist stay is limited to 3 months.
• Some nationalities are subject to a visa, ask the Moroccan consulate in your country of residence.
• Moroccan law prohibits hotels, guest houses and riads from receiving nationals of an unmarried Muslim country.

FORCE MAJEURE
The company Sayaline Riad Meyssane is bound to fulfil its obligations only to the extent that no event of force majeure obstructs them.

ONLINE BOOKING BY BANK CARD – GENERAL ONLINE SALES CONDITIONS
The “click” that you will execute after completing your purchase order constitutes the validation of your order and will be considered irrevocable acceptance of these terms and conditions. As a result, you can only order products or services if you agree to the following conditions.

• Preamble
The following general conditions of sale govern all transactions established on the web catalogue of Riad Meyssane Sayaline. Any order placed on this website assumes the customer’s unconditional and irrevocable acceptance of these conditions.

• Definitions
In the following, each of the expressions mentioned will be understood within the meaning of its definition, namely
1.”Remote contract” means any contract relating to goods or services between the Sayaline Riad Meyssane Company and a Consumer within the framework of a system of sale or remote services organized by the Sayaline Riad Meyssane Company which, for this contract, uses exclusively the Internet network until the conclusion of the contract, including the conclusion of the contract.
2.“Consumer” means any natural person who, in this contract, acts for purposes that are not part of his professional activity.
3.“Purchase Order” means a document that indicates the characteristics of the Products or Services ordered by the Consumer and which must be signed by the Consumer by “double-clicking” to engage the Consumer.
4.“Order” means the act by which the Consumer undertakes to purchase Products or Services and the Sayaline Riad Meyssane Company to deliver them.
5.“Products or Services”: in this case, it is the online reservation of room(s) or suite(s) of the Riad Meyssane.
6. “Web Catalogue” means the list of rooms(s) or suites of the Riad Meyssane on www.riad-meyssane.ma.

• Purpose
This contract is a distance contract which is intended to define the rights and obligations of the parties in connection with the sale of the products of Sayaline Riad Meyssane, on the Internet.

• Prices
The prices mentioned in the web catalogue are indicated in Euros TTC excluding tourist taxes and tourist tax, valid at the time of their consultation by the customer and are those in force at the time of the order. The purchase order is made in Euros and transactions in Euros or dirhams at the fixed rate of
1 € = 11 dhs.

Execution of the order
The order will be executed no later than 24 hours from the day following the day on which the consumer placed his order. In case of unavailability of the ordered product, the consumer will be informed at the latest within 48 hours and will have the opportunity to cancel his order by email. He will then have the choice to request either the reimbursement of the sums paid within thirty days at the latest of their payment, or the exchange of the product available on the Web catalogue, in this case another room or suite of the Riad Meyssane of the same category.

• Method of payment
To pay your order by credit card, you choose the payment method from those offered by the company Sayaline Riad Meyssane at the level of the purchase order (Visa, MasterCard, Maestro). In this case, the delivery of the transaction for debit of your account is made within one day after the date of the delivery confirmation.
The Consumer guarantees the Company Sayaline Riad Meyssane that it has the necessary authorisations to use the method of payment choosen, when validating the purchase order.
In the event of payment by credit card, the provisions relating to the fraudulent use of the means of payment provided for in the agreements concluded between the consumer and the card issuer between the Société Sayaline Riad Meyssane and its bank institution shall apply.

• Confidentiality of data
The information requested from you is necessary for the processing of your order and is treated confidentially. You have the right to rectify any data concerning you. For any request to rectify or delete your data, please refer to paragraph 3 of the Legal Notices.

• Cancel an order by credit card
Any cancellation of an order, in this case an online reservation of a room or suite, must be made by email, via the contact form on the site.
The conditions for cancelling an order and any penalties for cancelling an order are governed by the same cancellation conditions as the offline bookings detailed on this page.

• Force majeure
Sayaline Riad Meyssane is only bound to perform its obligations insofar as no event of force majeure prevents it from doing so.

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